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RF-V9 FAQ

Time:2014-10-14     Click:Loading   【Print】  【Close
 
Q:What is V9?
A: RF – V9 is a personal emergency call for help, and positioning anti-theft alarm, with SOS distress, sound sensor alarm, vibration sensor alarm, and other functions. Widely use in emergency call of crowd people such as children and old people, and the antitheft of warehouse , home and factory. Once it happen, there will be  message and phone alarm notification, you can protect your family and property any time and any where.
 
Q:What can V9 do ?
A:
No matter how far distance, V9 will tell you where it is.
V9 can notice you when there is sound around it.
V9 Can notice you when anyone was move it.
 
Q:What differentiation between V9 and ordinary alarm?
A:Alert notice function:
Ordinary alarm limit by RF radio frequency, the alert just make a horn sound ,can not notice master directly.
V9 was base on GSM network.No matter how far distance, the alert way is call your phone.
Anti shear line function:
 When some one cut off the ordinary alarm power cable,the alarm will no any function.
V9 have built-in battery, the full charge can standby 5 days.
Tracking location function:
Use the general alarm,,you can't know where property is ,when the property lost.
Use V9 with your property, you can track the property position.
 
Q: How does the V9 make a alert?
A: V9 will make all call and send SMS to the owner.
 
Q:What service does V9 need with SIM?
A:V9 is need GPRS and Caller identification.NOTE:  We highly recommend you tell your phone service provider to deactivate voice mailbox so that calls to the V9 do not get diverted.  The V9 is not designed to access the voice mailbox function, though it is often a default feature given by service providers.
 
Q: Is it hard to program the V9?
A:No. It is as easy as sending a 3-character text message to the V9.
 
Q: Does the V9 send text messages?
A:Only automatic replies of confirmation and alerts are sent to one or both of the phone numbers that have pre-programmed the V9.
 
Q: How does the V9 disclose it’s location?
A:In three ways -
Send the text message “LBS” to the V9’s phone number.  The receiver will then receive address and website with a google map URL .
Go to website:www.trackanywhere.org,enter the V9's IMEI,you can see the location with google map.
Scan the QR code to Install the APP
 
Q: How accurate is the V9 in showing its location?
A:The V9 uses the cell phone network to calculate its location.  Our test results showed that location accuracy averaged between 200-800 metres.  Your results may vary depending on the positioning of the cell phone relay towers and the service provider chosen. 
 
Q:How many language dose V9 support ?
A:V9's Available languages are Chinese,English and Russian. We provide language customize service.
 
Q: What alerts does theV9 send?
A:
when theV9 has less than 10% battery life.
when some one moved V9;
when sound around V9.
 
Q: Who need V9 GSM alarm communicator?
A: Motorcycle, car,safe box and valuable products,  if someone pat V9’s body can trigger alert.
 
Q:How many alert aways do V9 have?
A:In four ways: 1. Send a message and then make call ;2. Only make a call;3.only send a message; 4.Only send data to website.
 
Q:What is the incoming call white list?
A:V9 just can be monitored by the five pre-programmed number, other number call V9, V9 will note you : The number can not answer for the moment.
 
Q: How long does the V9 last between charges?
A: Between 3-7 days on stand-by.  Talk time is 2 hours.
We Recommended use V9 with power suppler. 
 
Q: How is the V9 switched off?
A: Remove the SIM card.
 
Q: Is the V9 waterproof?
A: Water resistant, yes.  Waterproof, no.
 
Q:In addition to need to pay SIM card fee to to the telecom operators,Is there any other fee?
A:Yes .the user also need pay the platform service fee.  $3/year/ID for LBS device.
 
 
Q: why do the devive send different messages when send LBS ?
A:There are2 SMS with different situation
1.GPRS good, SMS should be :LBS:Huaxin Road, Futian, Shenzhen, Guangdong, China, 518000 http://www.gps123.org/MapByDevice.aspx?lan=en-us&lat=22.55170&lng=114.07940
 
2. GPRS not work.GPS positioning is failure ,the SMS should be: http://www.trackanywhere.org/LBSQuery/LBSQuery.aspx?MCC=460&MNC=0&LAC=10133&CID=5043&lan=zh-cn
 
Q: Why does the platform can not update the V9’s location?
A: Please check following issue:
Send the GON to turn on the tracking function.
Please confirm the SIM card has GPRS data function.
Please check the GSM signal ,
The GPRS network is not good.some times the Network traffic jam. For example our phone call and SMS work well .but can not open a website.
 
Q: Why the V9 answer any incoming call ,evern the number have no banding as SOS number?
A:Please confirm the V9’s SIM have caller ID function. If not ,the V9 can not identify incoming call number,so it will answer all incoming calls.
 
 
Q: Does the V9 vibration sensor sensitivity can be adjusted?
A:V9 vibration sensor sensitivity can not adjustable, to meet the different needs of users, there are two different sensitivity of vibration sensor for choose, such as high sensitivity is suitable for automobile suspension effect good occasion, someone pat body can trigger the alarm.
Standard of vibration sensors sensitivity requires drop or knock the V9 can send alarm.
Please choose the corresponding models for your work situation.
 
Q: When does the platform start the billing?
A:When the frist data upload to platform,then the platform service was activated.  It will be free one year.
 
Q:In addition to need to pay SIM card fee to the telecom operators,Is there any other fee?
A:Yes .the user also need pay the platform service fee.  The first year is fee,$3/year/ID for V9.
 
Q:Is that mean we can not use the device if we have no pay the platform fee?
A:No, the device alway can be used , and use the LBS to check the location ,but you can not check the location with the platform ,APP and wechat ,
 
Q: The power supplier is hot when I connect to the car battery ,why?
A: Please note that do not short circuit.
It will little hot while you connect to car battery ,because the power supplier need power the V9 and also need charge the V9’s battery ,so with the large current, the temperature should  little higher.
Don’t worry ,It is ok. 
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