FAQ of RF-V13 Door alarm GSM tracker

1. Preparation Before Use:

The device needs a 2G GSM network-based Micro-SIM card (same as that for iPhone 4s.) Or 3G/4G SIM card compatible with 2G network. Besides, please make sure following two points:
a. The device is power off when inserting or taking off SIM card;
b. The GPRS data plan and Caller ID functions have been activated and turn off PIN code function.
RF-V13 Structure diagram: 1). Magnetic stripe; 2). GSM indicator light; 3). Charging indicator; 4). Reboot hole; 5). Power button; 6). Charging slot; 7). Microphone; 8). Sim slot;

2. Turn On/Off:

Press the Power Button for 3 sec, it powers on when indicator lights on and powers off when indicator lights off.

3. The status of indicate lights when charging:

Orange and blue lights flashing with the same frequency means in charging, red and blue lights keeping on means fully charged.

4. Login APP:

Download APP "Anytracking" from Google play and login with device ID No. on device back label, and password "123456" via access of "Device ID".

5. Why dose not the device call the phone number when alarm triggered?

To make the device dial out telephone numbers, user needs to set SOS1 number via APP or SMS command. Setting SOS1 number's SMS command is: 123456,sos1,user's phone number#
When alarm triggered, the device will call all SOS numbers you set one by one till someone pick up the phone.

6. Why does the APP and web platform show "Not enable"?

1). Please confirm the SIM card calls, SMS and da plan have been activated;
2). You need configure the APN data into the tracker as below:
a. Set master number first by sending SMS command from your own telephone number to the sim card in the tracker, the SMS command is "123456,sos1, your own telephone number#";
b. Please try to find the apn data from the SIM card company and then send the SMS command "apn,apndata#" to the tracker;
c. If the APN has user name and password, for example: the user name is "cm", password is "123", then the SMS command should be "apn,cmnet,user,cm,pd,123#";
d. Reboot the device after you get a reply;
e. If still doesn't work, please ask the SIM card operator for right APN data.
PS: APN data website:http://wiki.apnchanger.org or http://apn-settings.com
Attention: All commands above use lowercase letters, punctuation marks in English style and end with "#".

7. Why is the location in APP map not accurate sometimes?

1). GPS signal is not available indoors or bad weather. Therefore, the tracker can only use GSM/LBS signal for tracking, whose accuracy is not as good as GPS usually. To get a better accuracy, you can move the device outdoors, or wait for the good weather;
2). Device has been stopped moving for a while, especially when the interval time is every 10 minutes for even longer. To get a better accuracy, you can change the interval time into 1 minute.

8. How can I check a historical route of more than one day?

In APP, user can only check 24 hours' historical route of any day. If user want to check longer time's route, please login our web platform: www.gps123.org. Besides, you can check all GPS tracking route when not to click the "Show LBS points"

9. How to read the details of "Real-time tracking map"?

Please check the details in a screenshot here. The blue dot is phone's location, and the green arrow is tracker's location. You can also find the status of the tracker in black words in the middle, including device name, movement status, date, time, speed and direction.

10. What is this tracker's battery standby time?

The tracker usually lasts about 2-3 days. The shorter interval time user set, the shorter its standby time will be. When use V8's accessory of voltage switch cable connecting to car battery, the standby time will have no limit as long as the car battery is available.

11. Can I monitor more than one devices at the same time?

Yes, login the APP via "Log in by username". User name needs to be provided by your supplier, distributor or manufacturer.

12. How can I connect V13 to our own APP and web platform?

Please contact the manufacturer directly via email: info@rf-gsm.com .

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